More Superior Wear Returns Policy
Effective Date: As per the brand’s official website (last checked October 29, 2025)
More Superior Wear is a small, independent clothing brand based in the UK. This returns policy applies to purchases made directly from moresuperiorwear.com for UK and international customers. It complies with UK consumer rights under the Consumer Rights Act 2015 and equivalent protections in other jurisdictions, such as the EU Consumer Contracts Regulations. For purchases via third-party retailers, refer to their policies.
Return Window
- Faulty or Damaged Items: You have 14 days from delivery to return eligible items.
- Change of Mind or Wrong Size: No refunds for incorrect sizes, but exchanges are available within 14 days if items are in original, unworn condition with tags attached.
- International Customers: The same 14-day window applies, but note potential customs duties on returns (not covered by the brand).
If your item arrives damaged or incorrect, contact the team immediately to extend the process if needed.
Eligible Items
- Returns are accepted only for faulty or damaged products.
- Items must be in their original condition, unused, with all tags, labels, and packaging intact.
- Non-Returnable Items:
- Personalized or custom-made clothing.
- Underwear, swimwear, or hygiene-sensitive items (unless faulty).
- Items damaged due to customer misuse or alteration.
For warranty issues beyond 14 days, contact us directly—limited manufacturer warranties may apply to fabrics.
How to Return Your Item
- Contact First: [email protected] before returning any items to obtain approval and instructions.
- Prepare Your Item:
- Include a note with your order details and contact information.
- Pack securely in original packaging.
- Shipping:
- Use recorded or registered post for tracking and protection.
- UK Returns: Customers cover return shipping costs.
- International Returns: Same as UK—customer pays shipping; the brand recommends insured services to avoid loss.
- Track Your Return: Keep proof of postage. The brand will confirm receipt.
The brand is not liable for lost or damaged returns in transit.
Refunds and Exchanges
- Refunds: Issued only for faulty/damaged items, within 14 days of the brand receiving and inspecting the return (typically 3–5 business days processing). Full refund to original payment method, excluding original shipping.
- Exchanges: For wrong sizes, return the item and place a new order online. Refund for the original will be processed upon receipt, then use it toward the exchange. Stock is not reserved.
- Payment Method: Refunds via original method (e.g., credit card, PayPal). International currency conversions may incur bank fees (brand’s responsibility limited).
- Store Credit: Not explicitly offered, but refunds can be reapplied via new purchase.
Under UK law, refunds for faulty goods must be prompt—we aim to comply fully.
Shipping Costs
- Original Shipping: Non-refundable.
- Return Shipping: Paid by customer for all returns/exchanges, unless the fault is the brand’s (then reimbursed).
- International: Additional customs fees on returns are the customer's responsibility.
Contact Us
For any queries, email [email protected] As a small team, responses may take 1–2 business days. We’re here to help make it right!
This policy is subject to change—always check the official site for updates.